Refund policy

ComfortQueens — 30-Day Money-Back Guarantee

We want you to sleep better — and love what you ordered. If you're not completely satisfied, you can return your order within 30 days of delivery for a full refund.

30-Day Risk-Free Trial

Every ComfortQueens order comes with our 30-day risk-free trial. Sleep on it, try it, live with it. If it isn't right for you, send it back within 30 days of delivery and we'll refund you.

Return Eligibility

To be eligible for a return, your item must be:

Returned within 30 days of the delivery date (not the order date).
Unused, unwashed, and in the same condition you received it.
In its original packaging, with all tags and accessories included.
Accompanied by proof of purchase — your order number or the email address used at checkout.

Non-Returnable Items

Gift cards.
Items marked Final Sale or Clearance at the time of purchase.
Items returned after the 30-day window has passed.
Items damaged through misuse, improper washing, or normal wear and tear.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will replace it or refund it in full — including any shipping cost — at no cost to you.

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Lost or Missing Packages

If your tracking shows your order as delivered but you haven't received it, contact us within 7 days of the marked delivery date and we will investigate with the carrier. Where the error is on our side, or where your parcel is confirmed lost in transit, we will reship your order or issue a full refund — your choice.

How to Start a Return

Email info@comfortqueens.com with your order number, the item(s) you'd like to return, and the reason for the return.
We'll reply within 24–48 hours with return instructions and the return address.
Pack the item securely in its original packaging and send it back.

Please do not send items back before contacting us — returns that arrive without an approved request may not be processed.

Return Shipping

Damaged, defective or incorrect items: we cover the return shipping cost.
Change of mind: the customer covers the return shipping cost.

Refunds

Once your return is received and inspected, we'll notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges (where applicable) are non-refundable, and depending on your bank or card issuer it can take an additional few business days for the refund to appear on your statement.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

Check your bank account again.
Contact your credit card company — it can take time before a refund is officially posted.
Contact your bank — there is often processing time before a refund is posted.

If you've done all of this and still haven't received your refund, contact us at info@comfortqueens.com.

Exchanges

The fastest way to get a different item or size is to return the item you have and place a new order once the return is approved. If you'd prefer an exchange, contact us at info@comfortqueens.com and we'll arrange it where stock allows.